Damaged, defective or incorrect items
If your order arrives damaged, a device does not work out of the box, or you received the wrong item, contact us within 7 days of delivery through the contact page. Include your order number and clear photos of the item and packaging.
What happens next
After we review the photos we will offer a replacement of the same item, an equivalent item if it is out of stock, or a refund to the original payment method.
What we cannot accept
For health and safety reasons we cannot accept returns of opened or used devices unless they were defective on arrival, and we cannot refund change-of-mind orders once they have shipped.
Wholesale orders
Report any shortages or damage on wholesale packs within 48 hours of delivery so we can check the case count.